Highly accurate speech recognition is one of the most exciting results of the Deep-Learning revolution. Until recently, such accuracy could only be achieved within severely restricted domains, by limiting the ‘vocabulary’ of words to be recognized. Through the magic of Deep Learning, we can now recognize virtually unrestricted domains with sufficient accuracy to support commercial applications.
At Saigen, we develop such large-vocabulary recognizers that are optimized for our customers’ specific needs. In a call centre, for example, the requirement may be for highly accurate recognition of certain key elements (related to legal compliance, for example) while maintaining good coverage of a broad domain of other topics that may occur in a telephone conversation. Or a media monitoring company may need adaptable keyword recognition in several languages, for which Deep-Learning based speech recognition is not available.
Using the most advanced open-source software in conjunction with our own tools, resources and expertise, we work with customers to ensure that speech recognition meets their business needs, with cost efficiency and user-friendliness as important characteristics.